Company Profile
PLAID,Inc. develops and operates KARTE, a customer experience (CX) SaaS platform in Japan. It provides KARTE CX platform, which provides real-time analytics for on-site personalization, multi-channel campaigns, and targeted ad delivery.
Its portfolio also includes PLAID ALPHA, which delivers data-driven strategic planning and implementation, STUDIO ZERO, a strategic planning and business development service, EmotionTechCX, a survey and analysis service for customer loyalty and CX, and EmotionTechEX, a survey and analysis service for employee engagement and organizational transformation
TopicScan, a text AI analysis service that detects issues and signs from customer feedback and free-text descriptions. Its portfolio also includes Marumy, a store management system, and Databeat, an ad automation tool. Additionally, it provides business results-driven ad operations and marketing solutions. Incorporated in 2011, the company is headquartered in Chuo, Japan.