Freshworks Inc.

Freshworks Inc. is a software development company that provides software-as-a-service (SaaS) products globally. Its offerings are divided into two main segments: Customer Experience (CX) and Employee Experience (EX). The CX portfolio includes Freshdesk Omni, an AI-powered omnichannel customer service solution; Freshdesk for ticketing and case management; Freshchat for conversational engagement; Freshcaller for cloud-based contact center operations; Freshsales for sales CRM and pipeline management; and Freshmarketer for marketing automation. The EX segment includes Freshservice, an IT and enterprise service management platform with AI agents; Freshservice for Business Teams; Device42 for IT discovery and dependency mapping; and FireHydrant for modern incident management. These products help businesses improve customer support, sales, marketing, and internal service operations.

Freshworks Inc. is listed on the Nasdaq Global Select Market (NasdaqGS) under the ticker symbol FRSH. It trades in U.S. dollars (USD), which is the currency of its primary listing exchange. The company is headquartered in the United States and its shares are traded on a major U.S. stock exchange, making it accessible to investors globally through USD-denominated transactions.

Freshworks Inc. operates in the Technology sector and is classified under the Software - Application industry. This means the company develops and sells software applications, specifically focusing on cloud-based solutions for customer and employee experience. As a technology company, it competes in the rapidly evolving SaaS market, providing tools that help businesses manage customer interactions, sales, marketing, and internal IT services. Its industry classification reflects its primary business of creating application software delivered as a service.

Freshworks Inc.'s Customer Experience (CX) products include Freshdesk Omni, an AI-powered omnichannel customer service solution that unifies customer interactions and support operations. Additionally, Freshdesk provides ticketing and case management, Freshchat enables agents to engage customers across digital messaging channels, Freshcaller offers a cloud-based contact center solution for voice operations, Freshsales is a sales CRM for pipeline management and deal closure, and Freshmarketer is a marketing automation platform to attract, nurture, convert, and retain customers. These products are designed to help businesses deliver exceptional customer service and drive sales growth.

Freshworks Inc.'s Employee Experience (EX) solutions include Freshservice, an IT and enterprise service management platform that uses AI agents to help employees resolve issues, make requests, and access information through conversational interfaces without direct interaction with the service desk. The portfolio also includes Freshservice for Business Teams, which provides a unified employee service experience while ensuring secure separation of departmental data. Additionally, Device42 offers IT discovery and dependency mapping solutions, and FireHydrant is a modern incident management platform that enables engineering and operations teams to manage the full incident lifecycle. These tools aim to improve internal service delivery and operational efficiency.