Company Profile
Firstsource Solutions provides tech-enabled business processes globally. Its business is organized into Healthcare. Its portfolio also includes Banking and Financial Services, Communication, Media and Technology, and Diverse Industries segments.
The company offers various banking and financial services and solutions including customer acquisition, onboarding, transaction processing and payments, disputes and complaints, servicing, bereavement and power of attorney, fraud and financial crime, and account closure. Its portfolio also includes lending services, such as origination, post-closing, title, settlement, and quality control and due diligence services, and collections
Health plan services comprising claims operations, enrollment and billing, customer service, care coordination, credential provider, data and network management, benefit coding, maintenance, coverage, Medicaid enrollment, prior authorization, medical coding, denial management and prevention, patient billing and collections, and receivables management
Communication services, such as sales and retention, tech ops, receivables and collections management, and generative AI. Additionally, it offers media/edtech solutions, such as content development and enrichment, learner support, student pre-registration and enrollment, and digital collections.
Its portfolio also includes services for retention and loyalty, meter-to-cash operations, crisis/contingency management, smart meter conversions, debt management, and complaints handling industries, and consulting services. The company serves banking and financial services, healthcare, communications, media and technology, retail, energy, and utilities sectors.
Formerly known as ICICI Onesource Limited, the company rebranded as Firstsource Solutions Limited in November 2006. The company was incorporated in 2001 and is based in Mumbai, India. Firstsource Solutions Limited is a subsidiary of RPSG Ventures Limited.