Company Profile
Intouch Insight provides customer experience management products and software solutions globally. The company's solutions and services allow clients to measure, monitor, and improve the delivery of their brand across multiple locations and/or large geographical areas
Including mystery shopping, audits, merchandising, sampling, and customer capture Software as a Service product comprising forms and checklist automation, customer satisfaction surveys, and data aggregation, analysis, and reporting. Its software platforms include IntouchShop and IntouchAudit, data collection services.
Its portfolio also includes IntouchCheck, a mobile application that helps organizations to measure their operational standards internally and implement changes for improvements, and IntouchSurvey, a software application that allows businesses to perform web-based surveys to collect feedback and view results using real-time dashboards IntouchCapture, a software application that provides event marketing lead capture solutions, including analytics, logistics and support to Fortune 1000 brands.
Its portfolio also includes LiaCX/ IntouchIntelligence, which allows data sources from any of the Intouch software or services to be aggregated and reported from a single location, and Ardent that provides various services to multi-location brands, include customer surveys, mystery shopping, mobile forms, operational and compliance audits, and event marketing automation solutions.
The company serves quick-serve restaurants, gas and convenience, retail, financial services, grocery, hospitality, and automotive industries. Founded in 1992 and headquartered in Ottawa, Canada, Intouch Insight was formerly known as In-Touch Survey Systems Ltd. before rebranding in July 2016.