Company Profile
NICE provides AI-powered cloud platforms for customer engagement, and financial crime and compliance in the United States, Europe, the Middle East, Africa, and the Asia Pacific. It operates in two segments, Customer Engagement; and Financial Crime and Compliance.
The Customer Engagement segment provides CXone Mpower platform for organizations to automate service, augment the workforce with AI-powered solutions, and unify enterprise knowledge, data and AI models resolutions, and customer experiences.
The Financial Crime and Compliance segment offers embedded-AI solutions that identify risks and help prevent money laundering and fraud, as well as help ensure financial markets compliance in real-time NICE Evidencentral, a digital evidence management and investigation platform for criminal justice system.
Additionally, it offers NiCE Actimize provides cloud platforms embedded with AI capabilities for real-time and cross-channel fraud prevention, know-your-customer, anti-money laundering, and capital markets compliance.
Its portfolio also includes X-Sight, an open AI-cloud platform for Financial Crime and Compliance, enabling financial services organizations, Xceed which provides AI, data intelligence, machine learning, and insights for AML and fraud prevention for small and mid-sized organizations, cloud platforms provide financial services organizations with the agility required to adapt changing regulatory and threat landscapes, data intelligence solutions enable organizations to turn raw data into actionable intelligence to prevent and detect financial crimes, AI and analytics, intelligent investigations solutions, and self-service solutions.
It also develops NiCE Labs, a AI innovation initiatives for customer experience and related solutions. Incorporated in 1986 and headquartered in Ra'anana, Israel, NICE was formerly known as NICE-Systems Ltd. before rebranding in June 2016.